Sunday, June 13, 2010

Buying Thule 866 Escape II Rooftop Cargo Bag


I bought the Thule Escape II rooftop soft carrier bag for a trip from Atlanta, GA to Denver, Co. I decided to pay the extra money for a deluxe bag that wouldn't leak. I got it thru orsracksdirect for 136.75 including shipping. It has padded sides and a padded bottom to help hold its shape. The straps worked fine and the zipper looks sturdy- the defect is that it leaks water into the bag so everything in the bag was slightly damp and I got about a cup of water in the bottom. Since this was a two day trip each way I discovered it only leaks if it rains. Both days on the way back from Denver it rained 3 to 4 hours of drive time each day on the highway and it leaked both days. It is a simple bag that has a flap to keep water off the zipper and the front of the bag doesn't open so it seems like it shouldn't leak. I talked to Thule and after waiting on hold for 20 minutes they said the lifetime warranty doesn't cover leaking and that all the rooftop bags they sell would leak if it rained. So they were sorry it leaked!
I wasn't shocked it leaked (I put some of my stuff inside a tupperware container) but I am very disappointed with it and that customer service doesn't replace it or mail out a seam sealer. Since the product says on the box "holds up to mother natures toughest conditions" I asked them what that meant - they couldn't say. They did note the fine print in the warranty that says it doesn't cover leaking. So the best thing to do for warranty replacement is to carefully cut some of the threads on a seam so it doesn't look torn then call for warranty replacement, but of course the replacement may also leak.
I should have just bought the cheap bag at Walmart for $50.00 and used trash bags on my stuff inside it, which is what I guess I'll have to do anyway.
It has label inside that says "made in China" - not Sweden, not USA.Get more detail about Thule 866 Escape II Rooftop Cargo Bag.

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